Support & Help Center

Contact Support

If you need help, have questions, or want to report a problem, please contact us:

Email: info@neorem.app

To help us solve the issue faster, please include: - Your device model - iOS/Android version - App version - A screenshot (if possible)

We usually reply within 24–48 hours.

Frequently Asked Questions

What is IQ Arena? IQ Arena is a mobile app designed to improve thinking and problem-solving skills through interactive challenges.

How do I use the app? Download the app, open it, and start playing challenges from the home screen.

Is IQ Arena free? The app is free to download. Some features may require in-app purchases (if applicable).

Troubleshooting (iOS & Android)

The app crashes or freezes 1) Close the app completely and open it again. 2) Update the app to the latest version. 3) Restart your phone. 4) Check your internet connection.

I can’t log in / app won’t load 1) Check your connection (Wi-Fi / mobile data). 2) Try again after a few minutes. 3) Contact support if it continues.

Account Deletion

To request account deletion, please email: info@neorem.app

Please include your registered email address in your message.

Payments & Subscriptions

If you purchased a subscription, it is managed by the store you used:

iOS (App Store): Manage subscriptions in Settings → Apple ID → Subscriptions.

Android (Google Play): Open Google Play → Profile → Payments & subscriptions → Subscriptions.

If you need help, contact us at info@neorem.app.